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Shipping Policy

Thank you for visiting the official website of DRAGON TOTEM JOINT DEVELOPMENT CO LIMITED (hereinafter referred to as "the Company"), ragondIcons.com.

The following is our shipping policy, which applies to all orders placed through this website or other channels.

1. Shipping Time

We will arrange shipment as soon as possible after order confirmation and payment.

Generally, products will be shipped from our warehouse within 3–5 business days, excluding special custom orders.

2. Shipping Time

Most orders will arrive approximately 7–15 days after shipment, but the specific timeframe varies depending on the destination country/region and shipping method.

We will provide tracking information after shipment, allowing customers to check the shipping status in real time.

Note: Due to uncontrollable factors such as customs, holidays, and weather, international shipments may be affected. Please understand that actual delivery time may be slightly delayed.

3. Shipping Fees

Shipping rates are based on the checkout page and are automatically calculated based on the destination, product weight, volume, and shipping method.

Some specific regions may incur additional surcharges. Please refer to the shipping fee details when placing your order for details.

4. Customs Duties and Import Taxes

International orders may be subject to import duties, VAT, or other fees in the destination country. These charges are the responsibility of the buyer, and our company is not responsible for assuming or estimating such charges.

Please confirm the relevant policies with your local customs office before placing your order. If the package is returned due to the buyer's refusal to pay customs duties, the shipping and other fees will be the buyer's responsibility.

5. Shipping Responsibilities

Once the order is shipped and a valid tracking number is provided, our company is deemed to have fulfilled its shipping responsibilities.

We will assist customers in coordinating with the logistics company regarding delays, loss, or damage during transportation, but we are not directly responsible for losses incurred by third parties during transportation. We recommend that customers inspect the package upon delivery. If any problems are found, please take photos and contact us immediately.

6. Contact Information

If you have any questions about our shipping policies, please contact us via the following methods:
Website: ragondIcons.com