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Shipping Policy
1. Policy Applicability
This shipping policy applies only to EU consumers purchasing apparel products through the DATAPULSEBE INC official website (datapulsebe.com). All shipping arrangements comply with EU cross-border logistics regulations and the operating procedures of our partner logistics providers, ensuring a clear and traceable shipping experience.
2. Order Processing and Shipping Time
2.1 Order Processing
After you submit your order and complete payment, we will review your order (including inventory verification and order confirmation) within one business day. Once approved, we will begin production and stocking preparation (custom-made clothing requires additional production time based on design requirements; details will be communicated separately via email).
2.2 Shipping Time
Once your order is approved and stocking is complete, we will arrange shipment within 5-7 days. In the event of shipping delays due to unforeseen circumstances (such as holidays or temporary supply chain adjustments), we will notify you of the delay and estimated shipping time in advance via the email address you provided when placing your order (e.g., [email protected]) or by phone to ensure you are kept informed of your order's progress.
3. Shipping Time and Logistics Coverage
3.1 Shipping Time
We work with professional logistics providers within and across the EU. Once an order is shipped, shipping time typically ranges from 20-40 days (calculated from the day after the tracking number is generated and uploaded to the website's order system). Please understand that shipping time may vary slightly due to the following factors:
Destination Country/Region: Logistics delivery efficiency varies across EU countries/regions, and shipping times to remote areas may extend by 3-5 days.
Peak Seasons: During peak shopping seasons like Black Friday and Christmas, logistics providers experience a surge in orders, which may result in shipping delays.
Customs Clearance: Cross-border orders are subject to EU customs clearance. Customs clearance times vary depending on local customs policies and the type of product ordered, and may vary by 1-7 days.
3.2 Shipping Coverage
Our shipping service covers all EU member states and certain countries within the European Economic Area (EEA), including but not limited to Germany, France, Italy, Spain, the UK (Note: After Brexit, the UK will be subject to separate customs and logistics regulations, so shipping time may increase by 5-8 days. This is subject to actual shipping conditions), the Netherlands, and Belgium. If your delivery address is outside the EU, please contact customer service (email: [email protected]) to confirm shipping availability and related fees.
4. Shipping Fees and Payment
4.1 Shipping Fee Calculation
Shipping fees are calculated based on your order amount, delivery address, and product weight. The specific fee will be automatically displayed on the checkout page after you enter your delivery address when placing an order. We may periodically offer shipping promotions (such as free shipping on orders over a certain amount). Details of these promotions will be posted on the website homepage. Please check the website for the latest promotions.
4.2 Payment
Shipping charges must be paid together with the product price during the order process. We accept credit cards, PayPal, and other common EU payment methods. All payment processes are encrypted to ensure the security of your funds.
5. Tracking and Delivery Confirmation
5.1 Tracking
After your order is shipped, we will upload the tracking number provided by the logistics service provider to the "Order Details" page of your website account in real time and send the tracking number and tracking link via email. You can track the delivery progress in the following ways:
Log in to your website account and click "Tracking" in "Order Details" to view the real-time location and status of your shipment on the logistics service provider's website;
Copy the tracking number and enter it on the corresponding logistics service provider's website (such as DHL, DPD, etc.) to track your shipment.
5.2 Delivery Confirmation
When the logistics service provider delivers your shipment, they will first contact the contact person at the delivery address you have provided. Please verify the package's appearance (e.g., signs of damage, crushing, or opening) before signing for it. If the package is visibly damaged, we recommend you refuse delivery immediately and immediately report it via email or our website. We will assist you in resolving the issue with the logistics provider. If the package appears intact, please promptly unpack and inspect the product after signing for it to confirm that it matches your order and has no quality issues.
6. Shipping Issues
6.1 Stagnant Logistics Information
If you have not received your shipping information for over 7 days, or if your shipment has exceeded 40 days and you have not received your item, please contact us at [email protected] and provide your order and tracking number. We will contact the logistics provider within 2 business days to verify the situation and provide you with feedback on the progress (such as expediting delivery and assisting in locating your package). 6.2 Lost or Damaged Products
If the logistics service provider confirms that a product was lost during transportation, we will offer two options: free reshipment of the same product (shipping and transportation time will be recalculated), or a full refund of the product and transportation costs.
If the product is damaged during transportation (not due to quality issues), you must provide us with photos of the damaged package and product, along with the tracking number, within 3 business days of receipt. After verification, we will arrange a return, exchange, or compensation (the specific solution will be determined through negotiation based on the severity of the damage).
7. Policy Updates and Inquiries
This Shipping Policy is subject to update based on changes in EU logistics regulations, adjustments to logistics service provider partnerships, and company business needs. Updated policies will be posted on the "Help Center - Shipping Policy" page of our website and will take effect from the date of posting. If you have any questions about this Shipping Policy (such as shipping to special addresses or tracking issues), please email [email protected] and we will respond within 2 business days.