Terms Of Service

1. Scope of Policy Application

This service policy applies to all purchases, inquiries, and related services made by users in the European Union through the official DATAPULSEBE INC website (datapulsebe.com). We adhere to EU consumer protection regulations and commercial service standards to provide you with professional, efficient, and transparent service, covering all aspects of the pre-sales process, during the sales process, and after the sales process.

2. Pre-sales Service

2.1 Product Consulting Services

We offer multi-channel product consulting support to help you fully understand product information:

Online Consulting: The "Live Customer Service" link on our website is available weekdays (9:00 AM - 6:00 PM CET) for real-time communication, answering questions regarding fabric materials, sizing, design details, and customization options. Messages sent on weekdays will be responded to within one business day.

Email Inquiries: Send an email to our customer service email address, [email protected], detailing your inquiry. We will provide a professional response within two business days. Product Information Disclosure: Product details on our website clearly display information such as fabric composition, washing instructions, size charts (including EU standard sizes and actual measurements), and customization cycles, making it easy for you to understand the product.

3. Post-Sales Service

3.1 Order Progress Tracking

After payment is completed, we will synchronize your order progress through multiple channels to ensure you stay informed:

Order Status Update: The "Order Details" page in your website account displays your order status (under review, in production, pending shipment, shipped, etc.) in real time. Key milestones (such as order approval, production commencement, and logistics tracking number generation) will be automatically notified via email.

Proactive Communication Mechanism: If an order needs to be delayed due to special circumstances (such as fabric out-of-stock or custom process adjustments), we will email or call you within 24 hours to inform you of the delay and estimated resolution time, eliminating the need for you to wait.

3.2 Payment and Logistics Assistance

Payment Support: If you encounter system issues or payment failures during the payment process, please contact customer service for assistance. We support common EU payment methods such as credit cards and PayPal, ensuring secure and smooth payment.

Logistics Assistance: If you have any questions about logistics tracking after shipment (such as missing logistics information or unusual delivery progress), Customer Service will assist in contacting the logistics provider to verify and provide tracking instructions or progress feedback (refer to Sections 5.1 and 6.1 of the EU Transport Policy).

4. After-Sales Service

4.1 Return and Exchange Support

Return and exchange assistance is provided in strict accordance with the DATAPULSEBE INC EU Return and Exchange Policy:

Return and Exchange Application Guidance: Customer Service can assist you in submitting a return or exchange request on the website or by email (requiring order number, product description, photos, etc.). Once eligible, Customer Service will provide the return address and instructions.

Progress Follow-up: After your return or exchange request is reviewed and approved, we will provide real-time updates on the status of your return package and the progress of your refund or exchange. Refunds will be processed within 14 days of confirming eligible products (refer to Section 5.3 of the EU Return and Exchange Policy). Exchanges will be prioritized for production and shipment.

4.2 After-Sales Service for Quality Issues

If the product you received has quality issues (such as fabric defects or workmanship defects), in addition to returns and exchanges, you can also enjoy the following services:

Quality Issue Assessment: Customer service will conduct a preliminary assessment based on the product photos and videos you provide, combined with production records. If further verification is required, we can assist in arranging a professional quality inspection. The assessment results will be provided within 3 business days.

Compensation: If the issue is confirmed to be a production quality issue, in addition to a free return or exchange, if additional losses are incurred (such as reasonable expenses incurred due to delayed use of the product), we may negotiate a compensation plan (such as shipping subsidy, discount on next order, etc.).

4.3 After-Sales Complaints and Feedback

If you are dissatisfied with the service process, you can submit a complaint and feedback through the following methods:

Email Feedback: Send a detailed complaint (including the service details, problem description, and desired solution) to [email protected], marking it "After-Sales Complaint." We will respond within 2 business days and provide a clear solution within 5 business days. Complaint Follow-up: We will establish a dedicated complaint follow-up file to ensure a closed-loop process. Upon completion, we will confirm your satisfaction via email and continuously optimize our service process.

5. Service Guarantee and Compliance

5.1 Data Security

Your personal information collected during the service process (such as your name, email address, order information, etc.) will be processed strictly in accordance with the DATAPULSEBE INC EU Privacy Policy. Data security is protected through encryption, storage, and access control. Data will not be disclosed to unrelated third parties (unless authorized by you or required by law).

5.2 Language Support

To facilitate users in different EU countries, we provide service in three languages: English, German, and French. Online customer service and email replies can be selected in the language of your choice to ensure seamless communication.

6. Policy Updates and Inquiries

This service policy will be updated based on changes in EU regulations, user feedback, and business adjustments. The updated policy will be posted on the "Help Center - Service Policies" page of our website and will take effect from the date of publication. Existing orders will still be subject to the original policy. If you have any questions about our service policies or require additional support, please contact us through the following channels:

Online Customer Service: "Online Customer Service" on the website homepage (weekdays 9:00 AM - 6:00 PM CET)

Email: [email protected]

Website: datapulsebe.com (Submit a message on the "Contact Us" page)

We will continue to optimize our services to provide you with a better clothing shopping experience.